DOG KEYCHAIN

We are pleased to offer a no quibble refund policy.

Items for exchange or refund must be returned within 21 days of purchase. For consumers buying for themselves rather than for a business they have the right to cancel within seven days of the contract with us, or seven days of receipt of the goods (whichever is the longer). If the shopper does cancel their order, we will provide full refund including the standard UK delivery charge but if you are returning part of the order then we are unable to repay any of the delivery charge. To return your order, email info@maccessori.com stating your name, order and whether you would like a refund or an exchange.

Goods must be sent back to the maccessori address listed on the website in the same condition as they were received.

If goods are unused, unsoiled and complete with original packaging and labels, a refund will be given along with delivery charge if the time frame complies. If we are asked to uplift goods being returned, we reserve the right to charge for the recovery, if they are not returned on request. All goods being returned are the responsibility of the sender, therefore please insure them accordingly for loss or damage, especially high value items and obtain a proof of posting.

Please enclose sufficient details for us to process your order quickly. ie: name, address, post code, order number etc. For security reasons please do not include any payment details. We will normally send replacement goods without charging carriage; however we reserve the right to charge carriage costs in exceptional circumstances. Notification will be given of this intention before dispatch.

Parcels will usually be delivered during normal working hours on weekdays. Carriers require a signature on delivery. No responsibility is taken for non delivery if instructions are given to leave parcels without a signature. Please ensure we have a complete delivery address; we cannot guarantee delivery without it. Goods ordered with a partial, or wrong address and /or unsigned for on delivery will not be subject to refund or replacement.